Legal
Refund policy
Plans never renew by themselves, so nothing is ever taken by surprise. Here is when we give money back.
Last updated 18 October 2026
Not right for you? Tell us within 7 days
If your first plan isn't right for your family, message us on WhatsApp within 7 days of it opening and we refund the full amount. This applies to your first plan, once per family.
Paid the wrong amount, or paid twice
We refund the extra, or add it to your plan if you prefer.
Your plan didn't open
If we can't confirm your payment and open your plan within 24 hours, and you would rather not wait, we refund the full amount.
After 7 days
We don't refund the rest of a period you have already started. Your plan stays open until its end date and then simply stops.
Printed books
If a book arrives damaged or with a printing fault, tell us within 7 days and we replace it or refund you.
How refunds are paid
We send refunds in Tanzanian shillings to the mobile money number or bank account you paid from, within 5 working days of agreeing the refund. We refund the amount we received. We can't refund fees that your network or bank charged you for sending the payment.
Accounts closed for breaking our terms
If we close an account because it shared or sold our worksheets, as explained in our Terms of use, we don't refund the plan.
This policy doesn't affect your rights under consumer protection law.
Questions about any of this? Message us on WhatsApp +255 754 891 423.